Refund Policy
We want you and your pet to be happy with your purchase.
If you are not satisfied with your order, you may request a return within 30 days of receiving your item.
Eligibility for Returns
To be eligible for a return:
-
The item must be unused
-
The item must be in its original condition
-
The item must not be damaged by misuse
Items that arrive damaged or defective may also qualify for a replacement or refund.
Damaged or Defective Items
If your order arrives damaged, defective, or incorrect, please contact us immediately.
Send us:
-
Your order number
-
A photo of the item
-
A short explanation of the issue
Our support team will arrange a replacement or refund.
Return Process
To start a return request, please contact:
Our team will provide instructions for the return process.
Please do not send items back without contacting us first.