Refund Policy

At Pawzio, we want you to feel confident shopping with us. If something isn’t right with your order, we’re here to help.

Returns

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be in the same condition as received
Be unused
Include all original packaging and accessories
Be accompanied by proof of purchase (order confirmation or receipt)

To start a return, please use the Contact option on our website and include your order number along with details about the item you wish to return.

If your return request is approved, we will provide return instructions and, where applicable, a return shipping label.
Items sent back without prior return approval will not be accepted.

If you have any questions about returns, please contact us through the Contact option on our website.

Damages and Issues

Please inspect your order upon arrival.
If your item is defective, damaged, or incorrect, contact us immediately using the Contact option so we can review the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Custom or personalized items
Digital products or downloadable content
Items marked as final sale
Gift cards

For hygiene and safety reasons, we may refuse returns on items that show signs of use, wear, damage, or contamination.

If you are unsure whether your item is eligible for return, please contact us before sending it back.
Sale items and gift cards are non-refundable.

Exchanges

The fastest way to receive a replacement item is to:

Request a return for the original item using the Contact option
Once your return is approved, place a new order for the replacement item

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must be in the same condition as received — unused, with original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you whether your refund is approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us using the Contact option on the Pawzio website.